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Create a Support Ticket

Endpoint​

POST https://api.verifik.co/v2/support-tickets

This endpoint allows you to create a new support ticket for customer support and issue tracking.

headers​

NameValue
Content-Typeapplication/json
AuthorizationBearer {YOUR_ACCESS_TOKEN}

body parameters​

title​

Type: string
Required: Yes

The title or subject of the support ticket.

description​

Type: string
Required: Yes

Detailed description of the issue or request.

priority​

Type: string
Required: Yes

Priority level: low, medium, high, urgent

category​

Type: string
Required: Yes

Category: technical, billing, account, feature_request, general

tags​

Type: array of string
Required: No

Array of tags for categorizing the ticket.

attachments​

Type: array of object
Required: No

Array of file attachments.

Request Example​

const axios = require("axios");

const config = {
  method: "post",
  url: "https://api.verifik.co/v2/support-tickets",
  headers: {
    "Content-Type": "application/json",
    "Authorization": "Bearer YOUR_ACCESS_TOKEN"
  },
  data: {
    title: "API Integration Issue",
    description: "Having trouble integrating the biometric validation API. Getting 401 errors when trying to authenticate.",
    priority: "high",
    category: "technical",
    tags: ["api", "authentication", "biometric"],
    attachments: [
      {
        filename: "error_logs.txt",
        url: "https://storage.verifik.co/attachments/error_logs.txt",
        size: 1024,
        type: "text/plain"
      }
    ]
  }
};

axios.request(config)
.then((response) => {
  console.log(JSON.stringify(response.data));
})
.catch((error) => {
  console.log(error);
});

Response Example​

{
  "success": true,
  "data": {
    "_id": "support_ticket_123456789",
    "title": "API Integration Issue",
    "description": "Having trouble integrating the biometric validation API. Getting 401 errors when trying to authenticate.",
    "status": "open",
    "priority": "high",
    "category": "technical",
    "client": "client_123456789",
    "assignedTo": null,
    "threads": [
      {
        "author": "client_123456789",
        "message": "Having trouble integrating the biometric validation API. Getting 401 errors when trying to authenticate.",
        "timestamp": "2024-01-15T10:30:00Z",
        "type": "user"
      }
    ],
    "attachments": [
      {
        "filename": "error_logs.txt",
        "url": "https://storage.verifik.co/attachments/error_logs.txt",
        "size": 1024,
        "type": "text/plain"
      }
    ],
    "tags": ["api", "authentication", "biometric"],
    "resolution": null,
    "createdAt": "2024-01-15T10:30:00Z",
    "updatedAt": "2024-01-15T10:30:00Z",
    "resolvedAt": null
  }
}