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List All Support Tickets

Endpoint​

GET https://api.verifik.co/v2/support-tickets

Retrieve a list of support tickets with optional filtering and pagination.

headers​

NameValue
Content-Typeapplication/json
AuthorizationBearer <token>

query parameters​

page​

Type: number
Required: No

Page number for pagination.

limit​

Type: number
Required: No

Number of items per page.

status​

Type: string
Required: No

Filter by ticket status.

category​

Type: string
Required: No

Filter by ticket category.

priority​

Type: string
Required: No

Filter by ticket priority.

countByStatus​

Type: boolean
Required: No

Include status counts in response.

Request Example​

const axios = require("axios");

const config = {
  method: "get",
  url: "https://api.verifik.co/v2/support-tickets",
  headers: {
    "Content-Type": "application/json",
    "Authorization": "Bearer YOUR_ACCESS_TOKEN"
  },
  params: {
    page: 1,
    limit: 10,
    status: "open",
    category: "technical",
    priority: "high",
    countByStatus: true
  }
};

axios.request(config)
.then((response) => {
  console.log(JSON.stringify(response.data));
})
.catch((error) => {
  console.log(error);
});

Response Example​

{
  "success": true,
  "data": [
    {
      "_id": "support_ticket_123456789",
      "title": "API Integration Issue",
      "description": "Having trouble integrating the biometric validation API...",
      "status": "open",
      "priority": "high",
      "category": "technical",
      "client": "client_123456789",
      "assignedTo": null,
      "tags": ["api", "authentication", "biometric"],
      "createdAt": "2024-01-15T10:30:00Z",
      "updatedAt": "2024-01-15T10:30:00Z"
    }
  ],
  "pagination": {
    "page": 1,
    "limit": 10,
    "total": 1,
    "pages": 1
  },
  "counts": {
    "open": 5,
    "pending": 3,
    "in_progress": 2,
    "resolved": 10,
    "closed": 8
  }
}